FAQ

1. What is the care instruction of the items?

Care Instructions

-Turn garment inside out and machine wash cold separately.
-Use color-safe detergent and remove promptly from the washer.
-Do not bleach or use Fabric Softener
-For extended life of garment hang dry.

Tumblers, Mug or Cups:

-No Microwave. We use high quality vinyl. We recommend hand washing for extra long lasting life of vinyl.

2. Is the current turnaround time include the shipping time frame to receive my item?

The turnaround time is the Processing time necessary to prepare the items as we our a made to order Shop. Processing time is not the shipping time frame. The current processing time is 7-14 business days (not including weekends or Holidays) unless otherwise indicated under listings.

3. Wholesale Availability:

Email us if you are interested to stock Once Upon A Celeb Design in your brick and mortar or online shop.

4. Custom or personalized orders:

We love custom and personalized orders at Once Upon A Celeb Design. Please message us with any ideas or queries for custom orders.

5. Shipping Confirmation:

When your order has shipped, you will receive an email notification from us with tracking number. Please allow 48 hours for the tracking information to become available.